The National Healthcare Security Administration recently clarified that it will accelerate the implementation of facial recognition payment, one code payment, mobile payment, and credit payment in various medical scenarios, and strive to build a convenient payment system for medical insurance in about three years. This precise measure to break through the bottleneck of medical payment directly targets the pain points of people's livelihood when seeking medical treatment, making medical payment more efficient and convenient, and has won many likes from netizens. In addition to liking, it is important to recognize that the acceleration and efficiency improvement of the front-end payment process have raised higher requirements for the hospital's back-end service delivery and process integration. At present, the medical service field is showing problems of bottleneck migration and the emergence of new bottlenecks, which have compromised the effectiveness of convenient medical treatment. The waiting time for some hospitals to pay has been significantly reduced, while the queue in front of the medication collection window has quietly become longer; The tidal congestion problem in the inspection process is particularly prominent. During the morning rush hour, CT, ultrasound and other equipment appointments are often scheduled until the afternoon, while some equipment is idle in the afternoon; Some patients have also reported that after payment is completed, the information of the examination department is not synchronized in a timely manner, and they need to make an extra trip to confirm the appointment time. The phenomenon of "fast first, slow second, smooth first, blocked later" in the medical process has become increasingly apparent. Building a convenient payment system for medical insurance should not be about speeding up a single link, but about improving the quality and efficiency of the entire process. Some hospitals have failed to synchronize and optimize the backend service chain while promoting payment method upgrades, resulting in the "bottleneck" in the payment process shifting to "new pain points" in the medication collection, examination, and other processes. From a deeper perspective, this also reflects that some medical institutions still have a mindset of heavy hardware investment and light process optimization, failing to truly coordinate and promote service quality improvement from the perspective of patients, which has compromised convenience measures. To truly break through the bottlenecks in the entire process of medical services, the key is to promote the coordinated efforts of the front and back ends of medical services, so that "fast payment" can truly be transformed into "smooth medical treatment". Hospitals, as service providers, need to accelerate the optimization and upgrading of backend service processes, rely on the national unified medical insurance information platform, promote full integration of registration, diagnosis and treatment, examination, medication collection and other links, and solve the problem of medication delivery delays by optimizing pharmacy flow lines, increasing pharmacist staffing and other methods; Through scientific scheduling of inspection equipment and rational allocation of medical personnel, automatic allocation of inspection appointments and efficient utilization of resources can be achieved. At the same time, it is necessary to provide service guarantees for special groups, such as the elderly and disabled, by opening convenient "green channels" and arranging dedicated personnel to provide on-site assistance, so that the benefits of convenient payment can benefit all medical patients. From traditional window payment to convenient payment at the "smart fingertips", what has changed is the way medical expenses are paid, but what remains unchanged is the original intention of medical insurance services to serve, facilitate, and benefit the people. Only by promoting seamless and efficient operation of all aspects of medical treatment can we truly solve the troubles of medical treatment and make the warmth of medical insurance convenience measures reach people's hearts. (New Society)