Express delivery companies need to change their mindset and quickly abandon this kind of charging behavior that aims to save time and take advantage of others. The express delivery company's calculation of "charging 3 kilograms even for 2.1 kilograms" is too precise. According to reports, recently, media reporters purchased 8 samples with a net weight of 2.5kg, packaged them in the same specifications, and weighed them themselves. The total weight of each sample reached about 2.7kg. Afterwards, the reporters sent them to the same location in the city through 8 commonly used courier companies using "standard express" and "general express" methods. This evaluation found that half of the 8 express delivery companies engaged in "rounding up" behavior in their renewal fees. Some couriers have claimed that even "2.1 kilograms count as 3 kilograms (chargeable)", and some courier companies label packages weighing around 2.7 kilograms as 4 kilograms. The practice of "rounding up" in weight renewal fees by courier companies is not a new phenomenon, similar to "reverse rounding" in stores. Previously, there have been reports of customers' "actual weight of 3.1 kilograms, chargeable weight of 4 kilograms", which has attracted widespread public attention. Nowadays, in media evaluations, half of the 8 express delivery companies have such problems, which indicates that this charging method is no longer an isolated phenomenon in the express delivery industry and may have become a common unwritten rule in the industry. It should be clarified that this seemingly "smart" charging method is suspected of infringing on the legitimate rights and interests of consumers. The "Regulations on the Administration of the Express Delivery Market" clearly require that enterprises engaged in express delivery business should "truthfully indicate the weight of the package on the express waybill"; The new version of the "Express Delivery Service" standard released by the State Administration for Market Regulation and others clearly stipulates that "express delivery service providers should use measuring tools such as scales and tape measures to measure the actual weight and volumetric weight of the package, and determine the correct billing weight. The billing weight is measured in kilograms, with at least one decimal place retained." Some express delivery companies' practice of "rounding up" not only fails to truthfully label the weight of the package, but also fails to comply with the accuracy requirements in the national standard, which is a blatant violation of relevant regulations. This seemingly simplified billing method quietly erodes the fairness of transactions, calculating consumers in such a way, and exposing some express delivery companies to be sitting crookedly between refined services and commercial interests. For express delivery companies, with a large number of packages, using the "rounding up" method can reduce billing complexity, save time costs, and reduce the risk of errors. Moreover, this "upward" rounding up approach can accumulate small amounts and earn an additional income, naturally leading to success. But this calculation makes consumers very uncomfortable. To some extent, this is equivalent to express delivery companies using an invisible charging method to increase profits outside of normal transactions, which not only damages consumer trust but also affects the reputation and image of the entire industry, which is not conducive to the healthy development of the express delivery industry. At present, the standards for "rounding up" among various express delivery companies are still in the stage of "going their own way", with some using 1kg as the unit of measurement for continuous weight and some using 0.5kg as the minimum unit of measurement. However, the spread of this trend is worthy of vigilance, and this unfriendly industry trend to consumers needs to be curbed as soon as possible. It is necessary for market regulatory authorities and express industry associations to use methods such as interviews, investigations, exposure, and penalties to guide express delivery companies to "charge according to regulations" and maintain market order. Express delivery companies themselves need to change their mindset and "not do it for the sake of small evil". They should quickly abandon this kind of charging behavior that seeks to save time and take advantage, and focus their energy on improving service quality and optimizing operational efficiency. Express delivery operations also need to be refined, and it is important to understand that not allowing 2.1 kilograms to be equal to 3 kilograms not only reflects the accuracy of the numbers, but also the sincerity that the service industry should have. (New Society)
Edit:Luo yu Responsible editor:Jia jia
Source:bjnews.com
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