In recent years, the number of dine in takeaway restaurants has grown rapidly. These types of food delivery shops accept orders through online platforms, do not provide dine in services, have small store sizes, frequent changes in business addresses and personnel, and are prone to becoming regulatory blind spots. How to standardize the operation of dine in takeout and ensure that consumers can eat with peace of mind? Many places have been explored. Zhejiang Province: "Group style" management, standardized operation "Before the rectification, the lighting here was dim, and the food and packaging in the stalls were piled up haphazardly. ”Zheng Xiaomin, Deputy Director of Mishixiang Branch of Gongshu District Market Supervision Administration in Hangzhou City, Zhejiang Province, said that they have arrived at the newly renovated "Shanxiaochu" food delivery gathering area in their jurisdiction. The 'Shanxiaochu' dine in takeaway gathering area is the first dine in takeaway gathering area in Zhejiang Province to be upgraded and renovated. Seven merchants have settled in the nearly 500 square meter space. The operating rooms of each stall are clean and bright, with items neatly and orderly arranged. Shared processing rooms and shared warehouses are also set up within the area. In the warehouse, various seasonings and packaging materials stored by merchants are divided into different modules. The shared warehouse stores packaging boxes, the shared area washes vegetables and side dishes, and the stalls are now much cleaner and tidier. ”Ms. Yang, who has been running beef soup delivery here for many years, has deep feelings about it. Since last year's rectification, this place that was once frequently complained about has now achieved zero complaints. Upon inspection here, it was found that many merchants' floors were covered in water and lunch boxes, and almost all of the range hoods were dripping with oil. Due to the limited space of the site, it does not have the conditions for renovation. ”Zhu Hao, director of Dongxin Institute of Gongshu District Market Supervision Administration, said that the market supervision department has launched a clustered cluster management model to guide food delivery merchants to move to the cluster area and operate according to the standards of the cluster area. The Xintiandi Farmer's Market used to be a mixed operation of selling vegetables and taking out food, and the health condition was worrying. Nowadays, after unified planning, the vegetable stalls have been relocated to the first floor, while the second floor is entirely reserved for dine in takeaway stalls, and the hardware facilities have been reconfigured. During lunchtime, there is a gathering area for dine in takeout on the second floor, where delivery drivers shuttle back and forth in an orderly manner. Within a space of nearly 1400 square meters, a total of 21 merchants have settled in. There is one shared rough processing room and two shared warehouses here. On the screen above the aisle, real-time monitoring of each stall's kitchen is displayed. There are also small brother stations in the gathering area for food delivery riders to rest, charge their phones, drink water and eat, etc. Previously, once the organizer of the venue obtained the qualification, various stalls could apply to settle in. Now each stall has a separate certificate and the kitchen environment is made public. ”A food delivery shop said that the gathering area has also set up shared rough processing rooms, shared warehouse rooms, and shared changing areas, changing the previous situation of storage, cutting, cooking, and packaging overlapping in a small space. Thanks to the centralized and unified management, no customer complaint has occurred in the No Hall Food Delivery Cluster of Xintiandi Farmer's Market since its completion. Meanwhile, the average response time for takeaway orders is also 3 minutes shorter than in other regions. The Gongshu District Market Supervision Bureau has drafted management standards for dine in and takeaway gathering areas, and has built 20 takeaway gathering areas within its jurisdiction. By introducing a third-party catering service management company operator and leveraging the advantages of professional management, we will unify the issuance of separate certificates for food stalls, set up management personnel, publicly disclose merchant information, unify the layout of food stall functions, publicly disclose the kitchen environment, and set up small brother stations to carry out professional and dynamic management of food safety in takeaway gathering areas without dine in facilities. The 'group style' management model aims to help dine in food delivery merchants solve problems such as insufficient space, equipment, and management capabilities, standardize merchant business behavior, and minimize the compliance operating costs and difficulties of merchants. ”Shao Huiqun, Deputy Director of the Catering Department of the Zhejiang Provincial Administration for Market Regulation, said that in addition, the market supervision department has carried out rectification of the food delivery industry, jointly establishing a "traffic restriction+delisting" punishment mechanism with food delivery platforms for illegal merchants. On the other hand, it has linked with food delivery platforms to provide policy support, red envelope subsidies, and traffic tilt assistance measures to guide scattered merchants to migrate to compliant gathering areas, forming a large-scale group management effect. A total of 161 gathering areas for dine in food delivery have been identified in Zhejiang Province, involving 3040 dine in food delivery merchants. At present, standardized management has been completed for 14 takeaway gathering areas without dine in facilities. We expect to standardize, renovate, and eliminate a group of food delivery gathering areas through a 'group based' management model by the end of this year, achieving comprehensive improvement of these areas. ”Shao Huiqun said. Zhejiang Province guides dispersed merchants to migrate to compliant gathering areas, forming a large-scale cluster management effect. At present, standardized management has been completed for 14 takeaway gathering areas without dine in facilities. Taiyuan City, Shanxi Province: Video supervision and AI "shouting" entered the Smart Supervision and Dispatch Command Center of Xiaodian District Market Supervision and Administration Bureau in Taiyuan City, Shanxi Province. The large screen displayed real-time pictures of the kitchens of dine in delivery merchants. With just a click of the mouse, the staff can clearly display the processing of ingredients, cooking, and environmental hygiene in the operation room, and the camera angle can also be remotely controlled and converted. Please put on a mask immediately... "" Please cover the lid of the trash can... "Upon discovering improper operation by the merchant, the regulatory personnel immediately issued a reminder online through the system. There are a total of 12 market supervision offices in the small shop area, and staff can also conduct real-time inspections of merchants in their respective areas through a mobile app. This efficient and precise regulatory model is an innovative practice for small shop areas to solve the problem of regulating dine in takeout. Since last year, the Taiyuan Market Supervision Administration has explored innovative food safety supervision models and built a "food safety intelligent management" platform. At the beginning of the year, the platform was officially launched and put into operation. At present, nearly 61000 food production enterprises, unit canteens, restaurants and other types of food production and operation operators in the city have all been included in the platform supervision, including more than 1400 dine in takeaway households. Sun Dong, head of the Food Safety Coordination Department of Taiyuan Municipal Administration for Market Regulation, introduced that the platform integrates data such as enterprise credit rating, responsibility guarantee information, sampling records, and punishment information, and provides accurate portraits of each registered merchant. The platform data is dynamically updated by linking it with the push data from Shanxi Provincial Market Supervision Administration and Taiyuan Municipal Administrative Approval Service Management Bureau. After the platform is built, the key lies in how to efficiently utilize it. We use the 'Food Safety Intelligent Management' platform to conduct administrative inspections in the food industry and explore the 'Six Step Inspection Method' inspection mode - plan formulation, task confirmation, on-site inspection, rectification feedback, audit rectification, and record retention, building a closed-loop intelligent supervision system in the food industry, "Sun Dong introduced. The small shop area has a dense population and numerous commercial districts, with over 9000 catering enterprises under the supervision of the Market Supervision Administration. How can we further improve regulatory efficiency? We rely on the 'Food Safety Intelligent Management' platform and utilize the existing cameras and broadband resources of merchants to develop a video supervision platform for dine in food delivery, "said Yang Shengping, Director of the Market Supervision and Administration Bureau of Xiaodian District. Through the visual supervision mode, the traditional "post incident investigation and punishment" has been transformed into "prevention in advance and control during the incident", and consumers can intuitively see the entire process of food preparation on their mobile phones. As noon approached, the owner Zhang Jie and staff of the "Ami Fuding Meat Slices" takeaway restaurant were busy preparing their meals, and their phones kept ringing with prompts to accept takeout orders. The information bulletin board on the wall not only displays the business license and other administrative permits of the store, but also the license information of upstream merchants such as grain, oil, seasoning, meat, packaging materials, etc. This store connected to the system in May this year, and the order volume in June doubled compared to May. Being able to see the process of food preparation on the food delivery platform, many customers have given feedback that they are 'very reassured', which is also a kind of supervision and reminder for us merchants, "said Zhang Jie. At present, there are 240 dine in delivery units in the Xiaodian area, of which 72 have been connected to the video supervision platform. As the number of merchants settling in increases, we plan to add AI detection capabilities to regulate some simple non-standard operations and improve regulatory efficiency through AI 'shouting' for standardization. ”Yang Shengping stated. Next, the Taiyuan Municipal Administration for Market Regulation will promote the supervision mode of dine in food delivery in small shop areas, and establish a team of "whistleblowers" for food safety in delivery, carry out the "rider's snap" activity, and promote social governance. In addition, based on the actual situation of each county (city, district), we will promote the "cloud kitchen" model, create "centralized contiguous areas", and build demonstration blocks for online catering. 72 dine in delivery units in Xiaodian District, Taiyuan City, Shanxi Province have connected to the video supervision platform, and staff from 12 market supervision offices can conduct real-time inspections of merchants through mobile apps. Harbin City, Heilongjiang Province: "Transparent Kitchen", the entire live broadcast was held in a kiln chicken shop on Ande Street, Daoli District, Harbin City, Heilongjiang Province, with the oven steaming hot. The chef wearing a mask and hat flips the roasted chicken, while the shiny stainless steel workbench reflects sunlight. The ingredients are neatly packed in boxes of different colors... At this moment, customers only need to open the "Bright Kitchen Bright Stove" section of the delivery platform to see the real-time picture of the back kitchen of this kiln chicken shop. Ms. Zhang, a customer, lightly tapped her phone screen and looked at the golden and tempting roasted chicken box seal in the "model room". She exclaimed, "In the past, ordering takeout was like opening a blind box, but now we can see whether the chef's hat is on or not, and whether the countertop is clean or not. What we want at the entrance is this peace of mind." "Customers can always be" cloud supervisors ", and our operations dare not be careless. ”Shop owner Mr. Wang pointed to the screen of his phone and said. This small shop, which is less than 30 square meters, is one of the first batch of "model rooms" for dine in takeout created by the Harbin Market Supervision Administration. Recently, the Market Supervision Administration of Harbin City conducted a survey of dine in small shops and launched an innovative practice: building a centralized area for standardized operation of dine in takeout and creating a number of low-cost and replicable "model rooms". In a carefully crafted "model room", the person in charge Wang Wenyan pointed out the clever idea at the entrance: a lightweight partition with a food basket placed on it, where delivery riders stop to pick up food, separated from the internal operation area. Although the partition is small, it is like a safety door, blocking possible pollution outside. In the kitchen, the storage shelves are divided into sections for raw materials, semi-finished products, and finished products; On a workbench, the red and blue cutting boards and storage boxes strictly separate the processing of raw and cooked ingredients; The "red, yellow, and green" three color signs on the wall are as eye-catching as traffic signals - red warning of prohibited behavior, yellow indicating operating procedures, and green guiding the cleaning process. Cameras suspended in critical areas have become the most sensitive "eyes" for safeguarding food safety. The screen is directly connected to the takeout platform via the Internet, and every move of the kitchen has become a "live broadcast". After the live broadcast, employees' hygiene habits have improved and negative reviews have significantly decreased. Visible cleanliness has earned tangible reputation, "Wang Wenyan admitted, turning pressure into motivation. Of course, the standards for "model rooms" are not unattainable. The Market Supervision Administration of Harbin City adopts the "minimum cost renovation" strategy: replacing walls with storage racks to achieve zoning, using color management to solve the problem of mixed use of raw and cooked products, issuing a unified purchase ledger and additive usage record template to reduce management costs. The relevant person in charge of the Daoli District Market Supervision and Administration Bureau emphasized the importance of "using small investment to leverage big safety." In order to solidify the effectiveness, Harbin has established the standard of "four stricts, six unifications, and three cleanings", providing a "standardized" template for all dine in food delivery operators in the city: "Four stricts" are like four gates, blocking the authenticity of qualifications