In order to adapt to the new situation and requirements of market supervision, improve the quality and efficiency of complaint and report handling, and help optimize the consumption and business environment, the State Administration for Market Regulation recently organized the revision of the "Interim Measures for Handling Complaints and Reports in Market Supervision and Management", forming the "Draft Measures for Handling Complaints and Reports in Market Supervision and Management (Soliciting Opinions)" (hereinafter referred to as the "Draft for Soliciting Opinions"), and publicly soliciting opinions from the society. The draft for soliciting opinions has implemented and refined the Implementation Regulations of the Consumer Rights and Interests Protection Law of the People's Republic of China, improved the complaint handling process, and made modifications and improvements to complaint materials, notification of non acceptance, designated appraisal and testing institutions, entrusted mediation, mediation deadlines, etc; Standardize the behavior of complaints and reports, and add regulations prohibiting the use of complaints and reports to seek improper benefits. According to the draft for soliciting opinions, if an e-commerce platform fails to disclose the true business address and effective contact information of the operators on the platform, the market supervision department of the actual business location of the operators on the platform may transfer the complaint to the market supervision department of the platform's domicile for handling; Delete specific reporting jurisdiction and jurisdiction dispute resolution, and better connect with market supervision administrative penalty procedures. The draft for soliciting opinions also includes requirements for follow-up and effectiveness of complaints, notification methods from market supervision departments, handling of repeated reports, and disclosure of consumer complaint information, etc., to enhance the sense of consumer rights protection among the people and the operability of handling complaints and reports at the grassroots level, and promote the source governance of consumer environment; Complaints and reports in the field of market supervision that are transmitted through channels such as the 12345 hotline and letters and visits shall be handled in accordance with the procedures, time limits, standards, and other requirements stipulated in the draft for soliciting opinions. (New Society)