At noon, a barbecue restaurant in Hachinohe City, Japan, was bustling with customers and sizzling baking pans. A delivery robot smoothly passes through the compact dining table aisle, delivering freshly baked meals to diners. The robot delivered it steadily, cleanly, and safely, "the barbecue restaurant manager couldn't help but admire. This food delivery robot is from Qinglang Intelligent Technology Co., Ltd. in Shanghai, China. Now, it has become an indispensable member of barbecue restaurants. Due to high labor costs and severe aging, more and more hotels, restaurants, and other places in Japan are introducing service robots to make up for the shortage of human resources. Five years ago, Qinglang Intelligent began to enter overseas markets, thinking that with advanced technological reserves, it could make a big splash. Surprisingly, the Japanese partner has repeatedly provided feedback: 'It's a bit unsold.' Where is the problem? The corporate team ran through the streets and alleys of Tokyo in search of the truth. In their research, they found that the local service pace is slow and requires robots to have an approachable appearance, which is due to different cultural and aesthetic differences. The most direct problem is that the size is too large. The large volume robots popular in China are simply "unable to walk" and cannot turn corners in corridors when they arrive in Japan. Several of our best-selling robots in China have almost nowhere to be placed here. ”Li Tong, founder of Qinglang Intelligence, said. The team needs to start from scratch and design a robot that is "more suitable for Japan": compact in size, agile in movement, with a Japanese language voice system and the ability to change animated expressions on the screen. A new robot was born in this way - capable of passing through the narrowest channel of 49 centimeters, equipped with double-layer or three-layer trays at the back of the body, and equipped with multiple cameras and sensors for easy sensing of unexpected situations in the flow of people. Many adjustments may sound small, but they are actually difficult. ”Li Tong said. For example, on the tires of robots, customers have reported that there will be black marks on the floor after braking. In order to solve this problem, the enterprise team plunged into the supply chain of the Yangtze River Delta region, searching for manufacturers to re customize tires... This non-standard parts iteration process occurs almost every month. Qinglang Intelligent has established over 200 technical support points in Japan to ensure that routine faults can be responded to within 2 hours and repaired within 24 hours. Once, a staff member of a chain restaurant discovered that the robot sensor was malfunctioning. Less than 2 hours after the repair was reported, the company's technical service personnel arrived at the scene with a spare robot. Before the new robot goes live, it only takes a few minutes for cloud synchronization to take over all the "memories" left by its predecessor, without the need for retraining. The engineer brought the faulty robot back to the technical center for repair, and the entire process was clean and efficient. Hiring a waiter in Japan can be costly; Hiring robots only costs one-third of the price of manual labor. ”Li Tong said, "Moreover, robots are available year-round with stable efficiency." The scale of robot exports continues to expand. Many large chain catering groups in Japan have used products from Qinglang Intelligent. You can also see the presence of Qinglang intelligent robots in places such as libraries and hotels. In order to keep up with the pace of customers, the company has also set up localized servers in Japan, equipped commonly used spare parts in bonded warehouses and maintenance points, and optimized algorithms for Japanese style management software. Products going global should be implemented in every production line and every user feedback, "said Li Tong. In addition to service robots, logistics robots produced in China are also very popular in Japan. Professor Yokosuke Lukuchi from Teikyo University in Japan believes that the development and growth of the robotics industry, from focusing on scale to focusing on technology, quality, and brand building, is a vivid footnote to the magnificent transformation of China's manufacturing industry. This year, at the 6th Kansai Logistics Exhibition in Japan, Muxing Robot (Zhejiang) Co., Ltd. from Huzhou, Zhejiang received attention. Its sorting system and GTP (Goods to People) solution were presented by Japanese companies such as Toshiba and Mitsubishi at the exhibition. Previously, the logistics robots and software systems developed by the company were adopted by multiple pharmaceutical warehouses in the Kanto region of Japan, meeting the growing logistics needs of the local pharmaceutical industry. In addition, a new type of material box handling and picking robot designed by the company for a well-known Japanese automotive company stood out in fierce competition and won customer recognition. Muxing Robot is an enterprise dedicated to the research and development of logistics robots and equipment, with over 70% of its products exported to developed countries. At present, orders have been scheduled until September, and sales in the first half of the year reached a new high, with a year-on-year increase of nearly 30%, "said He Zijie, Director of Muxing Hardware Technology Center." Our products are becoming more and more common in overseas logistics automation projects. "Currently, the enterprise robot production line is running at high speed, producing various types of logistics robots steadily every day. Our robots have a huge range of 'strength', ranging from 50 kilograms to 1.5 tons, capable of carrying parts in workshops and lifting goods in e-commerce warehouses, "said He Zijie. With cutting-edge innovative technologies and deep localization strategies, the company has taken root in the Japanese market. In the future, enterprises will continue to develop and achieve win-win outcomes based on the needs of the local logistics industry. (New Society)