Military

Request for "One click Delivery" and "Timely Solution" - Optimizing the Service Process and Improving the Quality and Efficiency of Government Services in a Brigade of the 83rd Group Army

2025-09-11   

The efficiency of government agencies is getting higher and higher! "Recently, Wang Kai, a second level sergeant in a certain brigade of the 83rd Group Army, submitted his housing provident fund loan application on the" Service Hall "service platform of the Brigade Strong Military Network. He quickly received a notification from the agency and completed the application in just one working day. In the past, it was difficult for officers and soldiers to handle affairs, ultimately due to inadequate service provided by government agencies. ”The leader of the brigade introduced that the troops have been in a scattered state for a long time, and the on-site office hours of the agencies are limited. In addition, some officers and soldiers are not familiar with the process of handling affairs, and handling matters often involves "back and forth" at the grassroots level of the agencies, which not only takes time and effort, but also affects problem solving. Therefore, the Party Committee of the brigade has decided, after research and demonstration, to open the "Service Hall" service platform based on the Strong Military Network. After logging into the Strong Military Network, officers and soldiers can submit personal appeals, and the system will automatically classify, match, and track them based on the content. Each appeal item is marked with different colors to indicate the receiving department, current status, processing time, and other information, and the processing progress is displayed in real time. Not long ago, Sergeant Zhang Qiang's lover was preparing to apply for a local public welfare position. The relevant certificates issued by the military are about to expire before the procedures are completed. According to the previous procedure, he needs to bring relevant materials and obtain a new certificate from an agency far away from the training camp. Upon learning that the "Service Hall" service platform had been opened in the travel area, Zhang Qiang logged into the system to upload relevant materials and explained the situation. After the officials in charge of handling the matter reviewed the materials online, they not only quickly issued electronic certificates, but also took the initiative to coordinate with the People's Armed Forces Department in the location of the training camp to help Zhang Qiang send paper proof materials. With the help of the authorities, the newly issued certificate was promptly delivered to Zhang Qiang's lover, relieving his urgent need. When it comes to the efficiency of government services, Liu Shilei, the third level sergeant of the brigade, also deeply feels it. Liu Shilei's two children attend different schools, and the distance between them is quite far, making it inconvenient for their families to pick them up and drop them off. With the idea of giving it a try, Liu Shilei logged into the "Service Hall" service platform and submitted an application to handle the transfer procedures for his child. What he didn't expect was that Officer Hu from the Human Resources Department of the organization contacted him on the same day to understand the relevant situation and promptly communicated and coordinated with local departments, quickly helping him complete the relevant procedures. The organization sincerely solves the problems and difficulties for the officers and soldiers, and we must do our best to do our job well, "Liu Shilei gratefully said, relieved of worries. The leader of the brigade introduced that in order to further improve the quality and efficiency of military services, they also regularly publish information on service activities such as "sending people to grassroots level" and "medical patrols" on the "Service Hall" service platform; Add modules such as "Chief's Mailbox" and "Opinion Box" to widely collect opinions and suggestions from officers and soldiers, accurately grasp their urgent needs and concerns, list them item by item, designate a dedicated person to be responsible, and ensure that everything has a response and a solution. Demands can be delivered with just one click, and difficult problems can be solved in a timely manner. Since the beginning of this year, the brigade has resolved family legal disputes, welfare benefits, and employment issues for more than 50 officers and soldiers. Recently, the brigade organized a practical training, and the morale and fighting spirit of the officers and soldiers were high, successfully completing various tasks. (New Society)

Edit:QuanYi Responsible editor:Wang Xiaoxiao

Source:www.81cn

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