Robots that can brew coffee, robots that can interact with early education... With the development of the artificial intelligence industry, robots have not only entered factories from laboratories, but also accelerated their entry into daily life scenarios, becoming good helpers for communities and families. Nanny robots are intelligent systems with autonomy and embodiment, capable of performing tasks such as nursing assistance, health monitoring, daily services, and social companionship. What changes does artificial intelligence bring to the domestic service industry? What other applications are worth looking forward to in the future? The landing scene first appeared at Wuxin Xiaorong Smart Health Care Center in Baotou City, Inner Mongolia. Rehabilitation robots guide the elderly to undergo limb movement training and record data, intelligent handling robots help transfer elderly people with mobility difficulties, and accompanying robots chat with the elderly through voice interaction. Wu Xinxiao, Chairman of the Smart Health Care Group, Wei Wei, said, "Intelligent robots can not only improve the efficiency and effectiveness of elderly rehabilitation training, but also reduce the workload of therapists and caregivers to a certain extent." Robots also appear in home scenes. Please tidy up the bed. "The Xinghaitu R1 Lite robot can complete tasks according to instructions. Zhao Xing, Chief Scientist of Xinghai Tu (Beijing) Artificial Intelligence Technology Co., Ltd., introduced that the R1 Lite robot is equipped with the Xinghai Tu G-0 model, achieving precise control of 23 degrees of freedom joints throughout the body from visual perception. Recently, the State Council issued the "Opinions on Deepening the Implementation of the 'Artificial Intelligence+' Action '", which clarifies the expansion of new scenarios for service consumption. Cultivate intelligent service formats with wider coverage and richer content, accelerate the development of intelligent native applications such as efficiency improvement and companionship, and support the opening of new service entrances such as intelligent assistants. Chen Peng, Deputy Director of the Research Management Department of China Women's University (All China Women's Federation Cadre Training College), stated that cross-border cooperation between domestic service enterprises and artificial intelligence enterprises will broaden the service consumption scenarios and frequency, reduce some traditional domestic service time and costs, and improve the quality of domestic service. Humanoid robots have broad application prospects in service industries such as home economics and caregiving. ”Wang Zhiwei, Director of the Research Management Department of the Strategic Consulting Department of China International Engineering Consulting Co., Ltd., stated that the population aged 60 and above in China has exceeded 300 million, and the demand for elderly care has surged. Robot products will gradually complete a series of tasks such as elderly care and disability assistance, as well as home care. At the beginning of this year, the International Electrotechnical Commission (IEC) officially released the international standard for elderly care robots led by China, providing a benchmark for the design, manufacturing, testing, and certification of various types of elderly care robots. Driven by multiple factors such as policies, technology, and market demand, nanny robots are exploring new blue oceans in the industry. In the first quarter of this year, China's production of service robots reached 2.604 million sets, a year-on-year increase of 20%. At present, humanoid robots are in a critical stage of parallel technological breakthroughs and commercial exploration. Once the technology matures and is commercialized on a large scale, it will have a transformative impact on the service industry, "said Wang Zhiwei. The transformation and development of service industries such as home economics are closely related to a better life. According to industry associations and institutions, the operating revenue of the domestic service industry in China will reach 1.23 trillion yuan in 2024. Faced with the expansion and upgrading of domestic service consumption, all parties are working together to seize the new opportunities of "artificial intelligence+". In April of this year, nine departments including the Ministry of Commerce and the National Development and Reform Commission issued the "Notice on Several Measures to Promote the Expansion and Upgrading of Domestic Service Consumption", proposing to support cross-border cooperation between domestic service enterprises and digital technology enterprises, use big data, artificial intelligence and other technologies to carry out user image and precision services, and rely on new technologies and equipment such as robots to expand domestic service consumption scenarios. Wu Yuetao, Director of the Employment Income Distribution and Consumption Department of the National Development and Reform Commission, stated that in order to further expand service consumption, the National Development and Reform Commission has issued policy documents to promote the integration of industry and education in the domestic service industry, as well as the transformation and development of the employee system in the domestic service industry, in order to enhance the standardization, normalization, and professionalization level of the industry. With the support of new technologies, the domestic service industry is transforming from a traditional labor-intensive industry to a technology driven modern service industry. Han Wei, Associate Researcher at the Chinese Academy of Labor and Social Security Sciences, stated that the application effects of artificial intelligence in the domestic service industry mainly manifest in three aspects: firstly, it replaces standard tasks such as basic cleaning, window cleaning, floor waxing, etc; The second is to develop a human-machine collaborative work mode, where domestic workers need to operate and maintain intelligent cleaning equipment, use AI customer management systems, and provide personalized service solutions to customers. Their roles have shifted from manual laborers to technical operators and service managers; Thirdly, domestic labor is developing towards higher levels of skill specialization, focusing on skill intensive areas that machines cannot replace. Housekeeping auntie Gao Haiyan has been working in Beijing for nearly 10 years and deeply feels the changes in employers' demand for housekeeping services. Previously, only basic cleaning and storage work needed to be completed, but now people have higher requirements for parenting and early education, food matching, home care, intelligent home appliance operation, etc. "Han Wei suggested that home service enterprises should actively embrace new technologies, explore new formats, promote customized services, use artificial intelligence for optimal route planning, order matching, quality monitoring, and use large models to provide knowledge bases to reduce management costs; Home service practitioners should actively learn new skills, understand new technologies, and increase training in professional fields such as advanced nursing, nutrition and meal preparation, and family education. Beijing Yuanyuan DianDian Network Technology Co., Ltd. Chairman Zhu Haiyan introduced that the company utilizes artificial intelligence and virtual reality technology to assist vocational education and training, promoting the integration of industry and education. Users can receive skill training such as cooking dishes, caring for infants and young children, and improving language proficiency through simulation training software. Zhu Haiyan believes that the core of empowering the service industry with artificial intelligence is assistance, which helps service personnel improve efficiency, expand knowledge boundaries, and provide customers with more accurate services. The scenarios for cracking application blockages and providing home services vary greatly, and there is still a long way to go for robots to provide flexible services like nannies. The needs of domestic service recipients are highly subjective. ”Han Wei believes that in order for robots or vision systems to accurately recognize the tasks that need to be processed and achieve the satisfaction of service recipients, it is necessary to continuously train and iterate the model. Privacy and ethical issues also need to be resolved. Wang Zhiwei stated that robots collect a large amount of user information, such as voice, images, behavioral habits, health data, and even emotional states, through devices such as cameras and sensors during home services. There is a risk of privacy related information data being leaked. In addition, if artificial intelligence devices cause accidents during service, there is a lack of evaluation criteria for the attribution of responsibility. Observing the actual use of robots in nursing homes, Wei Wei found that there is a need for composite talents who understand both technology and care, but currently there is a huge gap. At the same time, the industry also lacks unified technical standards, service standards, and evaluation systems, making it difficult for different systems to be compatible. In Wei Wei's view, in the future, artificial intelligence should gradually advance from single point applications to system integration stage, no longer using a few smart devices sporadically, but building a unified intelligent elderly care platform, integrating health monitoring, life services, emergency alarms, social entertainment and other functions, realizing data interoperability and one-stop management. In response to the bottleneck problem of artificial intelligence landing in the home service industry, Chen Peng suggests that in terms of technology, artificial intelligence companies can focus on developing modular robots, such as floor cleaning modules, laundry folding modules, medication delivery and care modules, and kitchen pre-processing modules, instead of pursuing all-in-one nanny robots. Establish a gradual technological evolution path, gradually developing from simple scheduled cleaning to intelligent path planning, environmental perception obstacle avoidance, and complex task execution, gradually reducing the difficulty of technological implementation and commercialization risks in stages. In practical operation, strengthen human-machine collaborative control. For important and high-risk actions in the family, such as lifting an elderly person or operating an open flame, it is set to require human confirmation. Clearly specify the data collection type, storage location, and retention period in the device factory and service agreement, allowing users to independently configure privacy levels. In terms of business model and service ecology, promote the "community computer room+leasing" model, such as establishing robot workstations in the community and leasing them on a per use or monthly basis to reduce the threshold for one-time purchases by households. The government and community can provide subsidies or priority allocation to the elderly or special groups. Launch a "Robot+Human" service package, where robots perform daily cleaning, while housekeeping staff are responsible for meticulous organization and emotional support, and include operation training and maintenance in the service package. The integrated development of artificial intelligence and domestic service industry will promote technology research and development, pilot demonstrations, and international cooperation. ”Chen Peng stated that more capital and talent will be invested in the construction of intelligent home service equipment, software, and service ecosystems in the future. "Artificial intelligence+home service" industry university research pilot demonstrations can be carried out in some cities and communities, and mature foreign experience can be appropriately introduced for localization transformation. (New Society)