Law

Governance platform 'invisible bundling' makes holiday travel more comfortable

2025-10-04   

I bought a plane ticket, paid for it, but found that the order also included money for the "takeaway gift package". Requesting a refund, but the platform blames the consumer for not seeing it clearly? When traveling during the upcoming long holiday, be careful of the platform's "hidden bundling". Wang, who was traveling, ordered a plane ticket on an online platform and saw on the page that "the ticket price is 350 yuan, and you can enjoy a discount of 40 yuan". So, Wang paid 310 yuan for the ticket. Subsequently, Wang opened the official app of the airline and found that the actual ticket price he had paid was 300 yuan. The platform stated that the 310 yuan purchase is a combination package of "flight ticket+takeaway rights gift package", and the other 10 yuan is the cost of takeaway rights. This situation has already been explained on the notification page for purchasing airline tickets. However, Wang checked the order page and found that it did not clearly display the existence of the "takeaway" item for the service he purchased. And the so-called 'informing page information' also requires a special click to see. Wang requested a refund and compensation from the platform, but was refused by the platform. Therefore, Mr. Wang sued the company of the platform to the Beijing Internet Court, demanding that the platform be found to be fraudulent, and that it return the ticket money and give three times the punitive damages. Will the court support Wang's request? Does the act of "packaging and selling" on the platform constitute fraud? Do I need to bear the responsibility of triple compensation? The National Day and Mid Autumn Festival holiday is approaching, and this issue focuses on the "invisible bundling" in online travel and lifestyle service platforms. (New Society)

Edit:Quan yi Responsible editor:Wang xiaoxiao

Source:people.cn

Special statement: if the pictures and texts reproduced or quoted on this site infringe your legitimate rights and interests, please contact this site, and this site will correct and delete them in time. For copyright issues and website cooperation, please contact through outlook new era email:lwxsd@liaowanghn.com

Recommended Reading Change it

Links