The security card information has been updated... "Recently, a mobile service team from a certain Rocket Force unit walked into a remote outpost to work on site. After the first level sergeant, Captain Li, completed the business, a happy smile appeared on his face. The sentry post where Captain Li is located is far away from the government office. In the past, handling personal matters required multiple round trips, which not only took time and effort, but also affected training and duty. Many remote officers and soldiers are facing the same troubles as Captain Li. Since last year, the Party Committee of the Ministry has focused on solving the practical difficulties faced by officers and soldiers, innovated the grassroots service model, and comprehensively implemented the "mobile office" mechanism. They integrated various forces such as government business departments and local cooperative units, established a mobile service team, and included high-frequency needs of officers and soldiers such as policy consultation, business processing, legal aid, psychological counseling, and health patrols in their service scope, focusing on improving the refinement and convenience of service guarantees. To ensure comprehensive coverage of service guarantees, the mobile service team regularly visits grassroots battalions and remote outposts, adopting a combination of centralized point setting and on-site services to face the demands of officers and soldiers and efficiently solve problems. The department is also exploring the establishment of work mechanisms such as "first inquiry responsibility" and "time limited completion", collecting and sorting out the list of difficult needs and opinions of officers and soldiers, formulating solutions and rectification measures item by item, and promoting them according to the principle of "handling simple matters on the spot, joint handling of complex matters, and special handling of difficult problems". The parents of soldier Xiaomeng from a certain technical team were owed wages for working outside. After learning about this situation, the mobile service team quickly reported it to the relevant functional departments. Subsequently, the department contacted the labor security supervision department in Xiaomeng's hometown and, through multi-party coordination, helped Xiaomeng's parents obtain the unpaid wages. After receiving a phone call from her mother, Xiaomeng unloaded her mental burden and devoted herself wholeheartedly to training. After the implementation of the "mobile office" mechanism for a period of time, the department has extended its service guarantee to online and fingertip based on the summary of previous experience. They rely on the Strong Military Network to establish the "Direct Service for Soldiers" platform, which integrates policy inquiry, online consultation, service appointment, problem feedback, progress tracking and other functions, and arranges dedicated personnel to be responsible for it, achieving efficient linkage and integrated promotion of online platform and offline services. In order to improve the accuracy of service guarantee work, the department also utilizes the backend data analysis function to sort and screen the "hot words" of consultation feedback, proactively predict issues that are of high concern to officers and soldiers, and transform "passive order taking" into "active service", making the "direct service for soldiers" truly a "bridge of hearts" that unites soldiers. Coordinate the opening of a "mobile shopping cart" to solve the problem of concentrated shopping for officers and soldiers; Cooperating with local communication companies to optimize the camp network and meet the network needs of officers and soldiers... The leaders of the department introduced that since last year, they have efficiently solved many urgent and difficult problems for officers and soldiers, gathered efforts to connect the "last mile" of serving the grassroots, and effectively stimulated the endogenous motivation of officers and soldiers to stand on their posts and contribute to the military camp. (New Society)