In recent years, the Internet laundry market has expanded rapidly, and the convenience of door-to-door delivery is favored by consumers. However, problems such as uneven washing and care quality and difficulty in ensuring after-sales service have gradually emerged. Ms. Su, who lives in Suzhou, placed an order for Fengchao laundry service through a platform on February 26th this year. She received 3 pieces of clothing for 74 yuan, including a white down jacket worth 1699 yuan. However, after returning the clothes, Ms. Su found ink stains on the cuffs, hem, and other areas of the down jacket that were not present before. After Ms. Su reported to Fengchao Laundry, they took the down jacket and washed it again on March 2nd. Eight days later, Ms. Su received the returned down jacket, but the stains still existed. According to feedback from the platform, the laundry photos returned by the factory show that the stains on the down jacket are not severe and do not meet the damage standard. Therefore, an additional compensation of 100 yuan can be paid on top of the single laundry price, totaling 248 yuan. Ms. Su disagrees with this. She said that she only bought her down jacket on January 3rd and just wore it recently. Mr. Kang from Shanghai purchased sports shoes for 1844 yuan before the Chinese New Year, but they also suffered damage after being sent to Fengchao for cleaning. The shoe part has loose threads, and there are stains on the front plush part, and the color of the shoe upper has also changed. "The reporter contacted Fengchao Washing and Care regarding the above issue. The relevant staff stated that the company attaches great importance to the problems reported by consumers, and the team will follow up on each user problem one by one, combined with the user's ordering needs and after-sales situation, and fully communicate to ensure user satisfaction. In response to the mismatch between compensation and losses raised by consumers, Fengchao Laundry and Care stated that there is currently no professional third-party organization on the market to identify and compensate for clothing damage, especially feedback on fading. Some clothes may be damaged after washing due to factors such as craftsmanship, fabric, or prolonged storage time. During after-sales service, the platform will compare the photos and videos of the clothes before and after washing, and retrieve the communication records with the user before washing. Based on whether the user has been informed of the washing risks in advance and whether the damage to the clothes affects the overall restoration degree, a comprehensive judgment and evaluation will be made, and then processed according to the corresponding standards. Industry insiders point out that many platforms currently adopt a "front-end traffic matching+self operated factories+third-party factory cooperation" model. During the peak season of laundry, the huge order volume that self operated factories cannot bear may be transferred to third-party factories, which can easily lead to uneven washing and care quality. The reporter compared several Internet laundry platforms and found that the current after-sales commitment of online laundry platforms is basically based on the National Solution to Disputes over Washing and Dyeing Services (Trial). Most of the provisions: if the clothes are not cleaned after washing, pay vouchers equal to the laundry fee; Minor damage will result in compensation ranging from 1 to 5 times the washing fee; If clothing is lost or severely damaged and a purchase voucher can be provided, depreciation compensation will be provided, up to a maximum of 2000 yuan. Chai Xin, a partner lawyer at Beijing Dacheng (Wuhan) Law Firm, told reporters that online laundry services are developing rapidly, but there are still shortcomings in consumer rights protection. At present, most online laundry platforms refer to the "National Laundry and Dyeing Service Dispute Resolution Measures (Trial)" as an industry guidance document, and its compensation standards are often mechanically applied by operators in practice, which can easily overlook the unique value, age, and specific damage of each piece of clothing. Chai Xin suggested that the legal provisions on compensation standards should be refined and improved, and the compensation principles for consumer property losses caused by the fault of operators in service industries such as washing and dyeing should be more clearly defined. At the same time, strengthen the regulation and transparency of standard terms, and require laundry service providers to prominently display complete and fair service terms and compensation details on the product details page. Industry associations can be encouraged to take the lead in developing more refined online laundry service process standards, service quality certification standards, and dispute resolution guidelines, "he said. (New Society)