When pet friendly encounters disagreements, some understand while others are concerned
2026-03-30
The shopping mall I often go to no longer allows bringing 'furry children'! "" How to remove the pet friendly signs in shopping malls? "Recently, news of some shopping malls canceling pet friendly signs has attracted people's attention. Many people have posted that they were refused entry when taking their pets to shopping malls, and some of these malls had previously allowed pets to enter. Also causing discussion are some restaurants that were originally pet friendly but now prohibit pets from entering. A hot pot restaurant in Suzhou, Jiangsu, announced the suspension of its opening to the public after receiving a large number of complaints about its pet friendly policy "Cute Pet Restaurant". When a reporter from the Legal Daily called for consultation recently, a staff member said, "The reopening time is to be determined. Currently, pets are prohibited from entering the dining area. If you bring pets, you can store them in the pet cage at the entrance of the store and take them away after dining." The reporter found that some people believe that with the development of the pet economy, the demand for pet owners to travel and consume with pets has also increased, and the existence of pet friendly commercial places is necessary; Some people believe that shopping malls and restaurants do not distinguish between ordinary customers and pet owners, ignoring the rights of those who do not like pets or fear cats and dogs. How is the current operation of pet friendly shopping malls and restaurants? What are the core contradictions concentrated in? With these questions in mind, the journalist launched an investigation. Public attitudes vary. Recently, reporters randomly interviewed dozens of passersby (including pet owners and non pet owners) on the streets of Beijing, asking for their opinions on pet owners bringing their pets into commercial places such as shopping malls and restaurants. The reporter found that there are significant differences in viewpoints among different groups. Pet owners generally express that nowadays pets have become a part of the family, and carrying pets for consumption is a normal emotional and life need. As long as pet management is done well, such as tying ropes, cleaning feces, and preventing pets from disturbing the public, one can have the right to bring pets into public consumption places. Ms. Li, who has over ten years of experience in raising dogs, said, "When we go out to eat or go shopping, we are reluctant to leave our pets alone at home. As long as we fulfill our management responsibilities and do not affect others, why can't we provide a common consumption environment for us and our pets?" Non pet owners' attitudes can be roughly divided into two categories. One category of citizens can understand the needs of pet owners, as long as pet management is standardized and the dining area is properly divided, they do not oppose pets entering non catering core areas such as shopping malls. However, they absolutely cannot accept pets entering restaurant dining areas or sharing dining spaces with humans; Another type of citizen holds a clear opposition to pets entering public consumption places, especially families with children and elderly people, who are concerned that pets may bring hygiene problems and safety hazards. A middle-aged man bluntly stated, "Restaurants are places to eat, and dogs have bacteria on them. If they pounce or bark, it not only affects the dining experience, but also poses safety risks. Public dining areas should prohibit pets from entering." The reporter's investigation found that there is also a problem in practice - some pet friendly shopping malls and restaurants, although meeting the needs of some pet owners to travel with their pets, often receive complaints from customers who do not like pets. Some merchants bluntly stated that regardless of whether pets are allowed or not, there will always be some people who are dissatisfied, and merchants are caught in the middle and in a dilemma. The restaurant standards vary, and in order to intuitively experience the actual operation of pet friendly places, recently reporters have conducted telephone consultations and offline visits to understand and experience multiple pet friendly restaurants, shopping malls, and other places in Beijing. On March 14th, the reporter followed the owner of the Western Highland dog "Mao Mao", Mu Han, to a well-known pet friendly restaurant in Chaoyang District. In order to prevent her own dog from defecating and urinating everywhere due to excitement, Mu Han pre dressed her dog with diapers. The reporter saw that the indoor and outdoor areas of the restaurant are paved with soft false lawns, providing free running and playing space for pets. There are various kinds of puppies, such as West Highland, corgi, Teddy, etc., everywhere in the restaurant, as well as cats who quietly stay beside their owners. The restaurant has also launched pet exclusive meals such as "Pet Fresh Food" and "Pot Rice" to meet the dietary needs of pets. Through communication with the store staff, the reporter learned that the store focuses on pet friendly positioning, and most customers who come to consume have a high acceptance of pets. Even customers who do not bring pets will not mind the presence of pets. The store has not caused any major disputes due to pets since its operation. At the same time, the store staff stated that if a customer clearly expresses concern about pets, the store will promptly arrange an area away from pet gatherings to cater to the needs of different customers as much as possible. But some customers also expressed in store reviews that they were not aware of the large number of pets in the restaurant when they went to dine, and the store did not provide this warning in advance, which is not friendly enough for pet lovers. After leaving the restaurant, the reporter and Mu Han arrived at a large complex in Chaoyang District. Although this is labeled as a pet friendly mall, not all restaurants within the mall are open to pets, and many restaurants have even posted "No Pets" signs at their entrances. After multiple inquiries, the reporter and Mu Han finally found a Yunnan cuisine restaurant that allows pets to enter. Some independently operated pet friendly restaurants have their own regulations. Around 19:00 on March 16th, the reporter went to an independently operated pet friendly restaurant located in Beijing Economic and Technological Development Zone. At this time, there were not many diners. The reporter asked if it was possible to bring a pet dog to dine, and received a positive response from a service staff. He introduced that if you want to bring a pet dog to dine, you need to book a private room one day in advance (there is no charge for private room booking). Dogs do not need to wear mouth covers, but they need to be tied up throughout the process. If the dog is too big, the restaurant may not be able to accommodate it. In addition, there are not many requirements for pet owners in other aspects. The mall tightened regulations, and the little dog "Fufu" was led by its owner Li Fang to 11 malls, making it a "regular customer" of the mall. Li Fang told reporters that according to her observation, many pet friendly shopping malls are equipped with pet urine pads and pet stroller rental services in terms of facilities and services. Some malls even set up drinking water areas and toilets specifically for pets. But she also noticed that some shopping malls do not allow pets to step on the ground and do not allow pets to enter the store. Although labeled as' pet friendly ', it is actually not very friendly in terms of actual experience, "said Li Fang. The reporter also visited some pet friendly shopping malls in Beijing. On March 22nd, the reporter visited a well-known pet friendly shopping mall in Chaoyang District - THE BOX Outward | Youth Power Center. The display board at the entrance of the mall not only indicates the mall map, but also provides relevant prompts for pet owners. For example, owners need to wear leashes for their pets, use cages or carts indoors, wear diapers for their pets, and clean up pet feces in a timely manner. The shopping mall has set up a relatively complete pet friendly signage system at the escalator entrance and other places, set up pet drinking points in public areas, and also has pet friendly elevators for pet owners to use. The reporter noticed that many people take their pets for a walk here, most of which are small pet dogs and generally have traction ropes. However, there are also some pet owners who did not follow the prompts to wear diapers for their pets. At another pet friendly shopping mall in Chaoyang District, the reporter found that the pet friendly policy in the mall did not cover the entire area. Some shops will decide whether to allow pets to enter based on their own situation, and customers who bring pets for consumption still need to inquire with the shop staff in advance. Regarding this, the reporter asked the mall staff, and their response was that "all stores are independently operated and have the right to decide whether to allow pets to enter. This is not an isolated case. The reporter noticed that at the beginning of this year, many shopping malls in various regions experienced a "decline" in pet friendliness, with some malls removing pet friendly signs and tightening entry rules for pet owners. Zhang Ruyi, the owner of the "whooshing" cat, told reporters that in her opinion, in order to achieve sustainable development of pet friendly models in public places, pet owners should try to keep their pets within their controllable range as much as possible, use pet carts or leashes, and avoid disturbing or harming others and other pets; Ensure that pets are fully vaccinated to reduce the risk of disease transmission and bite disputes; Proactively pay attention to the excretion needs of pets and do not defecate or urinate anywhere in the mall; If there is any discharge on the ground, it should be cleaned up in a timely manner. Li Fang stated that pet owners should comply with relevant regulations, be civilized pet owners, and jointly maintain a harmonious relationship between humans and pets, in order to achieve pet friendly and sustainable development. I hope to accelerate the improvement of relevant laws and regulations in the pet industry, and also hope that pet friendly shopping malls, restaurants, and other places can do a good job in planning and operating management, truly achieving pet friendliness. ”Li Fang said. (The interviewees in the article are all pseudonyms) Journalist's note: Through multiple on-site visits and conversations, we followed pet owners to experience the difficulty of traveling with pets, and witnessed scenes of pets becoming "regulars" in shopping malls and accompanying their owners on comfortable trips. From the helplessness of removing friendly signs in some shopping malls to occasional pet drowning, we presented the real picture of the current pet friendly situation. This makes us deeply realize that harmony between people and pets is not just a simple proposition of "who tolerates whom", but a common vision that requires rules to protect and multiple parties to fulfill their responsibilities to achieve. Taking their furry children for free travel is a simple yet beautiful expectation for many pet owners. 'Fufu' and 'Huhu' can accompany their owners to check in at multiple shopping malls, thanks not only to the pet friendly facilities set up in the malls, but also to the self-discipline of the two responsible owners who have done their homework in advance and consciously followed the rules. During the visit, it can be seen that high-quality pet friendly places are implementing the concept of pet friendliness through clear rule systems and zoning management measures: the flow of pet carrying customers is bustling but orderly, and pets and people get along harmoniously, forming the most touching appearance of pet friendliness. Of course, we must also acknowledge that there are still some shortcomings that need to be addressed in order to truly achieve 'friendliness'. Some pet owners lack sufficient attention to relevant rules, and occasional pet bedwetting, although only an isolated phenomenon, reflects the need for further improvement in civilized pet raising awareness; Some shopping malls, although displaying "pet friendly" signs, prohibit pets from landing, which greatly undermines the so-called "friendliness"; The recent phenomenon of pet friendly "decline" in some shopping malls directly points to deep-seated issues such as compliance costs, responsibility risks, and equity balance. To achieve harmony between humans and pets, pet owners need to uphold the bottom line of civilized pet raising and protect public order with self-discipline; Shopping malls need to shoulder their management responsibilities, not adopt a one size fits all approach, nor engage in pseudo friendliness; It is even more necessary to solidify the foundation through the rule of law, so that all parties have rules and laws to follow in their actions. Only with the rule of law as the guiding principle and responsibility as the wing, self-discipline from pet owners, responsibility from businesses, and strong supervision, can the ice of the conflict between humans and pets be truly dissolved, allowing "furry children" to travel safely and orderly under the guidance of their owners, allowing every citizen to travel with peace of mind without being disturbed, and realizing the beautiful vision of harmonious coexistence between humans and pets in the nourishment of the rule of law and civilization. (New Society)
Edit:Chenjie Responsible editor:Jiajia
Source:legaldaily
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